Your account, your data, and account deletion. Store details, message templates and admin phone numbers are edited on the Automations pages.
Get a copy of everything ChatFirm holds for your store as a single JSON file: your orders, abandoned checkouts, automation settings, message templates, and WhatsApp and courier connection status.
For your security the file never includes access tokens, courier API credentials, WhatsApp session details or the raw Shopify order payloads. It contains your customers' names, phone numbers and addresses — store it carefully.
You decide why and how your customers' data is used; ChatFirm processes it for you. The agreement sets out what that means: what we do with the data, who else touches it, how long we keep it, and how we keep it safe.
When one of your customers asks Shopify for a copy of their data or to have it erased, Shopify forwards the request to ChatFirm. Erasures are carried out automatically. For a data request we prepare the customer's data here; you give it to the customer (Shopify allows 30 days).
If you uninstall ChatFirm from your Shopify admin, Shopify also sends us an instruction to erase your store's data about 48 hours later, unless you reinstall first. Download your data above before asking for deletion — it cannot be recovered afterwards.
Immediately stops everything ChatFirm does for your store: order confirmations, address checks, courier booking, reminders, review requests, abandoned-checkout messages and admin alerts. No WhatsApp messages will be sent, and the dashboard becomes unavailable until you reconnect.